Privacy Policy
Your privacy is important to us. This policy explains how Enarenso Ltd collects, uses, and protects your personal information.
Information We Collect
At Enarenso Ltd, we collect information to provide better services to our users. We collect information in the following ways:
Information You Provide
- Account information (name, email address, phone number)
- Contact information when you reach out to us
- Information you provide in forms or surveys
- Communications with our support team
Information We Collect Automatically
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent on site, click patterns)
- Cookies and similar tracking technologies
- Location data (if you grant permission)
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services. The specific ways we use your information include:
Service Provision
To deliver our solutions and maintain your account
Communication
To respond to your inquiries and provide support
Analytics
To understand usage patterns and improve our services
Security
To protect against fraud and ensure platform security
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- SSL/TLS encryption for data transmission
- Encrypted data storage
- Access controls and authentication
- Regular security audits
Organizational Measures
- Employee training on data protection
- Privacy by design principles
- Limited access on need-to-know basis
- Data processing agreements
Your Rights and Choices
You have several rights regarding your personal information. Depending on your location, these rights may include:
Access
Request copies of your personal data
Correction
Request correction of inaccurate data
Deletion
Request deletion of your personal data
Portability
Request transfer of your data
How to Exercise Your Rights: To exercise any of these rights, please contact us at info@enarenso.com or call +44 20 7630 1945. We will respond to your request within 30 days.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us understand how you interact with our services and improve functionality.
| Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for website functionality | Session |
| Analytics Cookies | Help us understand website usage | 2 years |
| Marketing Cookies | Used for targeted advertising | 1 year |
| Preference Cookies | Remember your settings and choices | 1 year |
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.
Safeguards for International Transfers:
- Adequacy decisions by relevant authorities
- Standard contractual clauses approved by authorities
- Binding corporate rules for intra-group transfers
- Certification schemes and codes of conduct
Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
Important Notice
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
Retention Periods:
- Account Data: Until account deletion
- Transaction Records: 7 years (legal requirement)
- Communications: 3 years
- Analytics Data: 2 years
Deletion Process:
- Secure deletion from active systems
- Archival removal schedule
- Backup data purging
- Third-party notification
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:
Email Notification
Sent to your registered email address
Website Notice
Prominent notice on our website
The "Last updated" date at the top of this policy indicates when the most recent changes were made. We encourage you to review this policy periodically.
Contact Information
If you have any questions about this privacy policy or our data practices, please contact us:
Business Hours
Monday - Friday: 09:00 - 18:00
Saturday - Sunday: Closed
All times are GMT
Data Protection Officer
For specific privacy concerns, you can also contact our Data Protection Officer directly through our main contact channels.